We are a professional cleaning and upholstery company that is trained to handle every aspect of your job and every part of your home using our skills, professionalism, eye to detail and with the upmost care and attention. With every job, we strive to meet your expectations and beyond. We aim to build an ongoing relationship that’s based equally on our dedication to your job and your satisfaction with our work.
Reliable Carpet Cleaning Specialists
We are fully trained to handle your job with professionalism, knowledge, and skill. Our training and experience combined creates a superior service for your needs. We expect the highest standards of excellence as you do.
Up-to-Date Carpet Cleaning Methods & Equipment
With every job, we use the latest carpet cleaning methods, supplies and state-of-the-art equipment. Using the right cleaning supplies and equipment are an investment we make in providing the kind of service that keeps our customers coming back year after year. We keep up to date with all the latest advances and cleaning methods so that we can provide the best possible outcome which demonstrates our ongoing commitment to our customers.
Before your carpet is cleaned please remove breakables and items from tables and other furniture that will be moved by our crew. Remove all small items such as boxes, magazines, shoes, etc. in the areas to be cleaned. Also, arrange for pets and children to be away from the area where we are cleaning.
STEP 1 — Pre-Inspection
Every great carpet cleaning experience starts with a proper pre-inspection. Our service technician will inspect your particular areas of concern as well as noting carpet construction and soiling conditions and ascertain just how your expectations can be realised. He will also advise you then of any possible permanent staining. The fibre type is also determined with a quick test.
STEP 2 — Commercial pre-vacuum
Your carpet will be thoroughly vacuumed with a special Turbine Vacuum System to remove bonded dry soil. Dry soil is removed by a thorough vacuuming. Removing dry soil is one of the most important steps in cleaning.
STEP 3 — Furniture Moving
Sofas, chairs and tables will be carefully moved. Larger pieces, wardrobes, bookcases and dressers are left in place under our regular pricing structure. Furniture will be protected with disposable blocks and tabs.
STEP 4 — Pre-spray & Pre-spot
Traffic areas and spots are pre-treated for more effective soil and spot removal.
STEP 5 — Shampoo
Your carpet will be shampooed with a rotary cleaning machine, which will massage the pile as the shampoo, loosens soil.
STEP 6 — Rinse & Extract
Once the soil has been loosened and suspended, our warm water extraction process will thoroughly flush the carpet pile. Pressure and heat are regulated so that carpet is not over-wet. As we care about your carpets we ensure that wool carpets are rinsed with warm or hand hot water. Every carpet that we clean is pH balanced so that there is no sticky residue left behind.
STEP 7 — Post-spot Treatment
If any spots are not removed during the cleaning process, specialty-spotting techniques are employed. There may be a charge for this service if there are a number of specific stains, which require attention. Note: Permanent stains identified by our technician may not be removed.
STEP 8 — Post Grooming
The carpet pile is set in one direction for faster drying and visual appeal.
STEP 9 — Post Inspection
Please walk through your home or business to inspect our work. Let us know, that you are pleased by signing our service receipt. We will advise of any flaws, or installation defects, stains that may not have responded to treatment or conditions of wear.
STEP 10 — No-Risk Guarantee
Should there be a problem or an area that you are not satisfied with, we will re-clean the area at no extra charge.
STEP 11 — Apply an Anti-Soil Protection
To keep your carpets looking clean & fresh for longer and to assist in the safe removal of day-to-day soils.
Please keep in mind that this is our normal, everyday, every job service. No matter how small or how large the job, all clients receive this service package.
On entry to the home you should wash your hands using soap and water for 20 seconds. You should wash your hands regularly, particularly after blowing your nose, sneezing or coughing, and when leaving the property. Where facilities to wash hands are not available, hand sanitiser should be used, and you should carry this with you at all times.
You should maintain a safe distance (at least 2 metres) from any household occupants at all times and ensure good ventilation in the area where you are working, including opening the window.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless your work is to remedy a direct risk to the safety of the household, such as emergency plumbing or repair. No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.
Congratulations on having your home professionally deep cleaned.
Your carpet, rugs, upholstery, or hard surface floor were cleaned in accordance with generally accepted industry standards of care. Here are a few tips to help make the most of your cleaning:
The below link takes you to the online version of Document 12. On page 7 of the pdf is reference to having carried out your risk’s etc which I have attached as Document 14. If you go to the link it will take you directly to the download. Just print it out and put your company details on it date etc.,