Carpet Cleaning

Your Local Carpet Cleaning Professionals in Leicestershire, Warwickshire and Hampshire

If you need a high-quality, professional carpet cleaning service, you will find exactly what you’re looking for at Complete Carpet and Upholstery Cleaning. 

We are a professional cleaning and upholstery company that is trained to handle every aspect of your job and every part of your home using our skills, professionalism, eye to detail and with the upmost care and attention. With every job, we strive to meet your expectations and beyond.  We aim to build an ongoing relationship that’s based equally on our dedication to your job and your satisfaction with our work.

Reliable Carpet Cleaning Specialists

We are fully trained to handle your job with professionalism, knowledge, and skill. Our training and experience combined creates a superior service for your needs. We expect the highest standards of excellence as you do.

Up-to-Date Carpet Cleaning Methods & Equipment

With every job, we use the latest carpet cleaning methods, supplies and state-of-the-art equipment. Using the right cleaning supplies and equipment are an investment we make in providing the kind of service that keeps our customers coming back year after year.  We keep up to date with all the latest advances and cleaning methods so that we can provide the best possible outcome which demonstrates our ongoing commitment to our customers.

Our carpet cleaning process includes:

Our 11 Step Carpet Cleaning Programme

Before your carpet is cleaned please remove breakables and items from tables and other furniture that will be moved by our crew. Remove all small items such as boxes, magazines, shoes, etc. in the areas to be cleaned. Also, arrange for pets and children to be away from the area where we are cleaning. 

STEP 1 — Pre-Inspection
Every great carpet cleaning experience starts with a proper pre-inspection. Our service technician will inspect your particular areas of concern as well as noting carpet construction and soiling conditions and ascertain just how your expectations can be realised.  He will also advise you then of any possible permanent staining. The fibre type is also determined with a quick test.

STEP 2 — Commercial pre-vacuum
Your carpet will be thoroughly vacuumed with a special Turbine Vacuum System to remove bonded dry soil. Dry soil is removed by a thorough vacuuming. Removing dry soil is one of the most important steps in cleaning. 

STEP 3 — Furniture Moving
Sofas, chairs and tables will be carefully moved. Larger pieces, wardrobes, bookcases and dressers are left in place under our regular pricing structure. Furniture will be protected with disposable blocks and tabs. 

STEP 4 — Pre-spray & Pre-spot
Traffic areas and spots are pre-treated for more effective soil and spot removal.

STEP 5 — Shampoo
Your carpet will be shampooed with a rotary cleaning machine, which will massage the pile as the shampoo, loosens soil. 

STEP 6 — Rinse & Extract
Once the soil has been loosened and suspended, our warm water extraction process will thoroughly flush the carpet pile. Pressure and heat are regulated so that carpet is not over-wet. As we care about your carpets we ensure that wool carpets are rinsed with warm or hand hot water. Every carpet that we clean is pH balanced so that there is no sticky residue left behind.

STEP 7 — Post-spot Treatment
If any spots are not removed during the cleaning process, specialty-spotting techniques are employed.   There may be a charge for this service if there are a number of specific stains, which require attention.   Note: Permanent stains identified by our technician may not be removed.

STEP 8 — Post Grooming
The carpet pile is set in one direction for faster drying and visual appeal. 

STEP 9 — Post Inspection
Please walk through your home or business to inspect our work. Let us know, that you are pleased by signing our service receipt.  We will advise of any flaws, or installation defects, stains that may not have responded to treatment or conditions of wear.

STEP 10 — No-Risk Guarantee
Should there be a problem or an area that you are not satisfied with, we will re-clean the area at no extra charge.   

STEP 11 — Apply an Anti-Soil Protection

To keep your carpets looking clean & fresh for longer and to assist in the safe removal of day-to-day soils. 

Please keep in mind that this is our normal, everyday, every job service.  No matter how small or how large the job, all clients receive this service package.

Practical steps to take when working in the field:  (PPT Edition)

  • On the day of the work, call ahead to your customer to ask if they or any occupants have signs of the virus, have been diagnosed, or are self-isolating, and to check that they are comfortable with your visit to take place
  • Explain to your customers what you will be doing, and why, and that you will need to maintain a safe distance from them (2m or 6 steps away is current Government advice), including when waiting for the customer to open the door.
  • Do not shake hands with the customer or other occupants.
  • Ask if the occupants can stay in another room, away from the work area(s) whilst the work proceeds, and with permission ventilate the work area where appropriate, e.g. by opening a window
  • Wash your hands thoroughly for at least 20 seconds, at the start of the job and after (also during the work). It is recommended to carry your own hand-towel with your equipment. Wash/replace hand-towel at end of each day/shift
  • Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth
  • Wear suitable work gloves
  • If you feel unsafe or at risk at any point, undertake a personal risk assessment and leave the premises if necessary. You can re-plan for a future date if appropriate, after ensuring everything is made safe.

Job completion

  • Wipe down any operational rubber gloves, tools and instruments used within the premises;
  • Remove and place into a plastic bag any wipes, disposable gloves and overalls used, whilst trying not to cross-contaminate onto existing clothes or persons;
  • Do not touch your face;
  • Ensure you then clean/wash your hands, and where possible/appropriate any reusable PPE (e.g. safety glasses), using soap and water, or use suitable hand sanitiser on hands before moving to your next job.
  • Clean through your machine, hoses, wands, hand tools with a suitable sanitiser after every job, wipe down agitation equipment, vacuum’s, brooms etc with a suitable sanitiser. This is a must. Along with removing your PPE safely without cross contamination and dispose of it correctly. 
  • At the end of each day and following the appropriate local waste regulations dispose of any bagged waste in line with any existing business process and/or Government guidance
  • You are a tradesperson carrying out essential repairs and maintenance in people’s homes. You can continue work, providing that you are well and have no symptoms. You should notify all clients in advance of your arrival.

On entry to the home you should wash your hands using soap and water for 20 seconds. You should wash your hands regularly, particularly after blowing your nose, sneezing or coughing, and when leaving the property. Where facilities to wash hands are not available, hand sanitiser should be used, and you should carry this with you at all times.

You should maintain a safe distance (at least 2 metres) from any household occupants at all times and ensure good ventilation in the area where you are working, including opening the window.

No work should be carried out in any household which is isolating or where an individual is being shielded, unless your work is to remedy a direct risk to the safety of the household, such as emergency plumbing or repair. No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.

After- Care Procedures

Congratulations on having your home professionally deep cleaned.

Your carpet, rugs, upholstery, or hard surface floor were cleaned in accordance with generally accepted industry standards of care. Here are a few tips to help make the most of your cleaning:

  • Please allow plenty of time for your carpet, rugs, hard surface floors and/or upholstery to dry before returning to normal use. Drying times for carpet generally range from 2 hours to 24 hours. How long your carpet takes to dry after cleaning is related to the type and construction of the carpet, the type and degree of soiling and whether we applied any post cleaning treatments. Even more importantly, drying time is always directly related the ventilation and airflow in the home during and after cleaning. The humidity of the indoor and outdoor environment are also extremely crucial considerations. In some situations, we will employ professional air movers and fans to decrease drying times. One of the best ways to reduce the time it takes for your carpet, rugs, or furniture to dry is to have it professionally deep cleaned on a more frequent basis
  • We recommend minimising traffic on damp carpet, rugs, or hard surface floors. Please remember that your feet can be slippery when walking from damp carpet onto hard surfaces or down-stairs. Wearing indoor shoes when you need to walk on damp carpet will keep oils from feet and socks from transferring into carpet. Upholstery should not be used until fully dry.
  • We may place foam blocks or foil squares under the feet of furniture to prevent rust or wood stains from transferring to carpet and to prevent moisture from carpet from wicking into your furniture. Please do not remove these blocks until the carpet is fully dry.
  • In accordance with established recommendations within and in the interest of your family and pet’s safety, it is best to keep everyone completely out of the area being cleaned or treated during the cleaning, and for a minimum of one hour after the cleaning is completed.
  • Occasionally, a carpet will look great after cleaning, but during the drying process areas begin to look dull in traffic areas and/or spots can reappear.  This is called “wicking”. Wicking is generally caused by heavy soiling deep within the carpet beyond what even the best equipment can extract without over-wetting during the cleaning. As the surface of the fibres dry, soil carrying moisture wicks upward, drawn by the dry fibres on the surface. This can be present in large areas such as traffic patterns or be limited to smaller spots. Should wicking occur after your cleaning, please give us a call to discuss options. The best way to prevent the likelihood of soil and spot wicking is to professionally deep clean your carpet within frequency guidelines established by carpet manufacturers and health authorities. Please consult with your cleaning technician or call our office for more information.
  • Clean vehicle is a must & all equipment should be clean & sanitised.
  • One person only in van unless from same family/home, although government guidelines now say if you are regular coworkers then you can travel together
  • Onsite social distancing must be adhered to
  • Preferably ask client to reside in another room or if they are comfortable to leave you to it 
  • PPE is recommended such as mask, gloves, shoe covers client should be advised ahead of time.
  • Questions should be asked as to the health of the occupant’s etc.,
  • Pre-inspection is still part of all procedures however I would recommend/emphasise that as much as possible is lifted from the surfaces to be cleaned.  The idea is to reduce the touching of household products as much as possible.
  • Vacuuming. There has been some controversy over whether it should be done by the carpet cleaner or not. Providing we are dealing with a non-infected property then my recommendation is that an upright bag type vacuum is used. I use a Sebo upright with a HEPA filter and a side filter with Sebo original bags. The bags are disposed of after each job and filters can be cleaned.
  • The cleaning can now take place. Whatever system you are going to use I would pre-spray with your regular product regardless of the process you are carrying out. i.e. Wet extraction, Dry compound and Low moisture rotary systems. Heat plays a big part in the cleaning process and will benefit any cleaning process. 
  • Do you apply a sanitiser before or after the clean? Or maybe both? My belief is that the pre-clean is sufficient to deal with the removal of soil and the post application of a sanitiser will give that final peace of mind to the consumer.
  • Does the above guarantee that if there was any evidence of the coronavirus that it is completely removed? No but nor does it guarantee that the next visitor to the home won’t infect it. What we are trying to accomplish is a clean environment and give the consumer some confidence to enjoy their home again.
  • Extra passes – wet or dry?
  • Furniture moving
  • Speed drying?
  • Grooming?
  • Cleaning Edges

The below link takes you to the online version of Document 12. On page 7 of the pdf is reference to having carried out your risk’s etc which I have attached as Document 14. If you go to the link it will take you directly to the download. Just print it out and put your company details on it date etc.,

NCCA Member